Shipping policy

📦 Motive Mugs – Shipping Policy

Thank you for shopping with Motive Mugs!
Here’s everything you need to know about our shipping process.

All orders are processed within 1–3 business days.

Once your order has been processed, you will receive a confirmation email with tracking information.

We currently offer standard shipping.

Estimated delivery time:
2–5 business days

Delivery times may vary based on location, carrier delays, or demand.

Shipping costs are calculated and displayed at checkout.

Occasionally, we offer free shipping promotions, which will be clearly stated on the product page or checkout page when available.

Once your order ships, you will receive an email with your tracking number.

Please allow up to 48 hours for tracking updates to appear.

Please ensure your shipping address is entered correctly.

We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, contact us immediately at:

We will do our best to update it before your order ships.

If your order arrives damaged, email us at:

Include:

We will arrange a replacement or refund as quickly as possible.

Questions?

For any shipping questions, contact us at:

We’re here to help.