Refund policy
✅ Motive Mugs – Refund & Return Policy
We want you to love your mug. If you don’t, we’ll make it right.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
-
The item must be unused and in its original condition.
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You must contact us before returning any item.
To start a return, email us at:
📧 support@motivemugs.com
Include your order number and a photo if the item is damaged.
Damaged or Defective Items
If your mug arrives damaged or defective, contact us within 48 hours of delivery with a photo and your order number.
We will offer:
✅ A free replacement
OR
✅ A full refund
No need to return damaged items.
Refunds
Once your return is approved, your refund will be processed to your original payment method within 5–10 business days.
Return Shipping
Return shipping cost is the responsibility of the customer, unless the item arrived damaged or defective.
Non-Returnable Items
Custom or personalized items are not eligible for returns unless damaged or defective.
Exchanges
We do not offer exchanges. Please return your item and place a new order.
Contact Us
If you have questions, contact us at:
Thank you for choosing Motive Mugs and understanding our policy designed to ensure you receive the highest quality custom products!